1.HOW DO I OBTAIN A PRESCRIPTION?
You can get your eyes tested by any high street optician. Usually it costs about £25, although some of the large chains sometimes offer free eye tests.

 

2.CAN I USE MY CONTACT LENS PRESCRIPTION?

No a contact lens prescription is different.

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3.DO I NEED TO SEND A COPY OF MY PRESCRIPTION?

YES - Please send a paper copy together with your glasses or you can send a photo of your prescription to our email address. Whatever you feel comfortable with.

 

4.HOW DO I PLACE AN ORDER?

Please click on of the buttons 'Request Your Free Pack' on our website, fill in the form and choose option how you would like to send us your frames.

If you've reqested  to send you a box: Once you receive the pack from us you find there a box and a paper form. Please fill in the form and put it into the box ( you will have to fold it ) together with you glasses and a copy of your prescription ( less than 2 years old ). Stick the postage label on the box or your own packaging if you have.

The most important  - PLEASE maker sure it's all PACKED and SEALED SECURELY to avoid troubles later ( like lost or damaged parcel ). 

Take it to the Post Office and ask for proof of postage before you leave the parcel.

You can also put it into your nearest red box if you want ( but proof of postage is needed to claim for any compensation if anything happen with the parcel). We will contact you ASAP when receive the parcel from you to talk about the lenses.

 

5.HOW LONG WILL IT TAKE TO GET NEW LENSES FITTED?

This depends on a number of factors such as lens choice and prescription complexity. Standard single vision lenses from the shelff will be fitted into your frame and returned within one or two days of receiving your glasses. Fitting some of the single vision lenses which will have to be tailored and made in factory for you will take about a week. All varifocal lenses and bifocal lenses are made to measure and it take up to 14 days ( the average time to make these lenses is about 7 days ).

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6.WHY ARE YOUR PRICES SO LOW? 

This is because we don't have so many expenses like the High Street Opticians.

You probably noticed how many staff are working at the optician stores : The Optometrists, Dispensing Opticians, Shop Assistants, Receptionists, Technicians.. then add shop rent, taxes and high energy prices to keep you warm there. It all adds to the lenses prices which you have to pay for so much at your local optician.

Online Reglazing Services don't have most of the high expenses, so we can keep the cost of your lenses much lower and the savings are passed onto the customer.

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7.DO YOU OFFER A REFUND IF I'M NOT HAPPY WITH THE NEW LENSES FROM YOU?
Yes of course. We offer a no quibbles 30 days full refund on all lenses if you not satisfied. You will have to return the lenses in unused condition, without any obvious scratches or damages to get your money refunded.

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8.I MADE A MISTAKE WHEN ORDERING. WHAT SHOULD I DO?
Just contact us soon as possible by email and we can try to resolve it as we process orders very quickly the sooner you contact us the better.

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9.IS IT DIFFICULT TO CONTACT YOU?

NO - We are entirely based in the UK and always happy to talk to you by phone, emails or chat ( also after working hours and even sometimes on the weekends ). We are professionals who always want to help and will respond to your questions ASAP.

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10.WHAT HAPPENS AFTER I REQUESTED THE FREE POSTAGE LABEL?

If you request to email you the free postage label - we will send and email with some questions if we haven't spoken to you before. If you reply, we will email your free 48tracked postage label and our form to print it out and ship your glasses to us straight away. 

PLEASE - DO NOT request the free pack if you are not ready to send us your glasses for any reason like for example:

 - If you are not sure which price will apply to you from our price list just talk to us first to make sure you will know it.

 - you have appointment to have your eye test in a week or more

 - you are looking for frame but haven't got it yet

The reason is,  that the postage label we will post or email to you has expiration time. 

 - you just want to click and submit the Request Free Pack button and have no intention to send us your glasses to reglaze ( we want you to save money on your new lenses - please save our money and time too ) 

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11.WHAT PAYMENT METHODS ARE AVAILABLE? 
Online payment by credit or debit card or by PayPal.

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12.WHAT IS THE SHIPPING COST TO POST MY FRAMES TO YOU?
ABSOLUTELY FREE if you request a free pack - we will send a box and prepaid tracked label to send us your frames. You can use your own packaging - than just let us know about it and we will email you tracked  postage label and our form to print it out. If you want to pay for the postage - we can later reimburse the cost ( £3.45 ) if you buy lenses.

 

13.WHAT IF I SEND YOU MY GLASSES AND THEY GET LOST IN THE POST?

We use 48tracked and insured up to £150 service with the Royal Mail. The possibility of a lost parcel is very low, but if for any reason it happens - we will work claim for you to get the compensation for your lost or damaged frames.

Evidence of the actual loss must be provided to enable Royal Mail to determine the value of the package content.

Such evidence might be receipts, bank or credit card statements, details of age, catalogue price.
PayPal record, invoices, manufacturing costs, auctioneers valuation, and repair costs in case of damage. This list is not exhaustive and is for illustrative purposes only.

To have your package fully tracked and insured, take it to the Post Office and ask for proof of postage. 

If your parcel is collected by Royal Mail from your address it will be tracked and insured as well).

Proof of postage must be presented to Royal Mail for a compensation claim to be opened!

If you want to send us a very expensive frame or the glasses have sentimental value - we recommend to use Royal Mail Special Delivery service ( up to £750 compensation can be claimed if the parcel is damaged or lost ) . You will have to arrange and pay for this service yourself. We will return your glasses using the same postage method.

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If we send your glasses back to you with the new lenses and the package get lost - we will try to purchase the same or similar frame ( used or new ) and deliver it to you with the same lenses again or we issue full refund for the lenses

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14.DO YOU SELL PRESCRIPTION GLASSES TO CHILDREN?
We cannot provide glasses to anyone under the age of 16 – sorry, it’s the law.

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15.DO YOU ACCEPT NHS VOUCHERS?
No sorry, NHS vouchers are not accepted.

 

16.DO I NEED TO ORDER THIN LENSES? 
This depends on your prescription. We would advise that for a prescription over a +3.00 or -3.00 sphere or a cyl of over +3.00 or -3.00 that you would be better off with thinner lenses but this is up to you as this increases the price. But if you have a prescription that is very strong i.e. over + or -5.00 sphere - sometimes thin lenses are necessary for the lens to fit into the frame and this will reduce the weight of the glasses and improve the cosmetic. Please have a look at our guide about lens thickness.

 

17.WHAT IF MY GLASSES NEED ADJUSTING?

If you send us your own current glasses to reglaze - they should not need adjusting, but if you send us a new frame or they need a slight adjustment, most optical stores will do an adjustment for free, we will always set your glasses up to British standards so 98% of the time they should sit perfectly.

 

18.CAN I ORDER NON PRESCRIPTION LENSES?
Yes of course you can.

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19.I WANT LENSES THAT ARE NOT LISTED ON YOUR SITE.
No problem. Please contact us, we can supply most of the available lenses on the UK market. 

 

20.WHAT DOES 'REGLAZE' MEAN?

It’s where we remove the old lenses from your frame and replace them with new ones.

 

21.CAN YOU REGLAZE GLASSES WITH BIFOCAL, VARIFOCAL, OCUPATIONAL ( OFFICE ) LENSES?
Yes, Please check on website ,we offer single vision, bifocals, varifocals and ocupational lenses . If your current glasses which you will send us do not have fitted bifocal, varifocal or ocupational lenses, we will require a photograph of you wearing the frames. This enable us to obtain the accurate fitting measurements which are required to fit properly bifocal or multifocal lenses into the frame.

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22.WHAT IF MY FRAME WILL BRAKE DURING REGLAZE?

We are very skilled and breakage is extremely rare. If your frame will break when we try to fit the lenses, unfortunately, we cannot cover the value of the frame, however if possible, we will provide a repair service free of charge. Alternatively, we can find a similar/like for like frame at the cheapest cost for you to purchase.

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23. CAN I RETURN VARIFOCAL LENSES IF I CAN NOT GET ON WITH THEM?

There is generally an adjustment period for Varifocal wearers, this can be from as little as five minutes to as long as two weeks in very rare cases. If you are struggling to cope with them, we will either swap for an alternative lens type, or if you prefer, refund you in full.

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24. WHY THERE IS SO MUCH DIVERSITY IN VARIFOCALS MODELS AND PRICES?

Varifocal lenses are quite complicated to design. They may look quite the same when you look at cheap and expensive lenses but there will be a lot difference when you look through the cheap and expensive ones. Many things we buy are quite cheap to buy in basic versions but often you have to pay a lot more for the same thing with better performance. It's the same with lenses.

 

25. IS IT WORTH TO PAY THE MONEY FOR HIGH END VARIFOCAL LENSES?

The answer is YES. Low quality varifocal you may get cheap, but remember most of them will give you a lot distortions and discomfort when you will use them. Vision will be limited to central parts of the lenses, looking through the peripherals will give you blurred vision. Because the power is changing smoothly from distance to reading, they can only be manufactured the way where only some of the lens area will make your vision clear. It's impossible to make the perfect varifocal lens ( without distortions ), but by using different designs and filters the manufacturers can significantly decrease the distortions and imperfections so we can easy adapt to the high quality varifocals and also the field of clear vision is much wider compare to the cheap ones . The great news is that our standard varifocal lenses are digital designs. It means they are much better than the basic conventional varifocals sold by some opticians.

Our top model is easy comparable with the best branded varifocal lenses from Essilor, Zeiss or Nikon.

We advice invest money rather in quality lens than expensive designer frame if your budget is limited. If your eyes are in good comfort, you will feel better and quickly appreciate high quality lens.