Delivery

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This depends on a number of factors such as lens choice and prescription complexity. Standard single vision lenses from our stock will be fitted into your frame within one or two working days of receiving your frames ( most of them ). Fitting some of the single vision lenses, which will have to be tailored and made in factory for you will take about a week. All varifocal and bifocal lenses have to be made to measure in the factory and it can take up to 14 working days. However, the average waiting time is about 7 days.

We only charge delivery, when you decide to buy the lenses from us and we will send your glasses reglazed with new lenses.

We offer 2 options of a recorded and insured delivery service to allow customers to track their package.

 

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• Royal Mail Tracked 24 - for £5.45

• Royal Mail Special Delivery - £8.65

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If you decide not to proceed with having new lenses, we will return your frames free of charge using tracked delivery.

In case of a lost or damaged parcel when you are sending your frames to us using our free postage label, compensation claimed from Royal Mail is paid out on the basis of actual loss ( max £150 ) - where evidence of posting and evidence of value will be provided.

If you want to send us a very expensive frame or the glasses have sentimental value, we recommend you use Royal Mail Special Delivery postage service, where you can claim up to £750 compensation if the parcel is damaged or lost . You will have to arrange and pay for this service yourself. We will return your glasses using the same postage method.

 

Returns

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We give 30 days no quibble money back guarantee if you are not happy with the new lenses and want to return them. Please contact us first so we can start the return process. In that case you will have to send us your glasses with the new lenses + your old lenses ( if you had them initially in that frame ) so we can put them back into your frame.

The purchased lenses from us have to be in condition without any obvious damages caused by any accidents ( chipped, cracked, scratched ). 

We offer you a 12-month lens warranty against any manufacturing defects.

Returns address: 151 Avebury Avenue, Leicester, LE4 0HF

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